A medical transfer in Richmond books a Mercedes E-Class or V-Class held for the day. Driver in dark suit, vehicle detailed, no app-rating chat. From $145.
Richmond sits in postcode 3121. Bridge Road, the Yarra River bend and the MCG end of Punt Road. Pickups are door-to-door from the kerb or the forecourt, and where a building has no obvious entrance the chauffeur waits inside with a discreet name board.
Melbourne Airport is 26 km and 26 to 38 minutes from here, Avalon 60 km and 60 to 75. In this part of town the direction of the peak matters more than the distance, and the dispatch time accounts for it. The same chauffeurs cover chauffeur transfers in Abbotsford, chauffeur transfers in South Yarra and chauffeur transfers in East Melbourne, so a booking that starts in one suburb and finishes in another is a single job rather than two.
There's a real difference between the chauffeur model and rideshare. Rideshare optimises for the fleet, not the passenger — cheapest car that's closest, dynamic pricing, swappable driver. Chauffeur optimises for the passenger: pre-assigned vehicle class, vetted driver, fixed fare, accountability. TransfersX is built on the chauffeur model: vetted drivers on payroll, controlled Mercedes-and-Range-Rover fleet under three years old, fixed fares from $145+ confirmed at booking.
Richmond context: Bridge Road, the Yarra River bend and the MCG end of Punt Road.
The chauffeur doesn't ask ‘what do you do for work', doesn't run a chat radio, doesn't make eye contact in the rear-view unless you start a conversation. Silence is the default; conversation is on request.
When you book a Mercedes E-Class or V-Class, you get a Mercedes E-Class or V-Class — not ‘whatever turned up'. The vehicle class is locked at booking and the driver is dispatched specifically to your job.
The fare from $145 doesn't change if it rains, if traffic snarls on CityLink, if your flight is delayed three hours. The price is the price; the variance is on our side, not yours.
"TransfersX for the kids' school formal — Range Rover with ribbon, driver in suit, every door opened. Photos look better than the kids' actual graduation. They've already booked the same setup for the deb."
— Patrick, Kew"Two cars for a memorial service out at the cemetery and back to the house afterwards. One invoice, no fuss, and the drivers stayed with us the whole afternoon rather than disappearing between legs."
— Owen, Glen Iris"Booked TransfersX for the Royal Melbourne Hospital transfer for my father. Driver knew the entrance for the wards, helped Dad into the car, drove smoothly the whole way back. The little things, done right."
— Stephen, ParkvilleEvery medical transfer booking with TransfersX dispatches a Mercedes E-Class or V-Class 25 minutes ahead of the slot. The chauffeur leaves the depot fully briefed: the address, the gate code, the building's quirks, the flight number on airport jobs. We never call the customer for instructions five minutes before pickup — the brief lives in the booking and the chauffeur has read it.
The vehicle is detailed before every job. Tyres pressure-checked, interior wiped, water in the cabin, umbrella in the back seat. Mercedes E-Class, S-Class, V-Class, Range Rover — each fleet vehicle is on a service schedule we control, not rented in from a marketplace pool. Less than three years old, every one, finished black on black to a single standard.
Fares are locked at booking and don't move. $145 from the moment you confirm the trip. CityLink tolls, fuel, gratuity, GST — all inside the fare. No tap-the-card at the end of the trip; the receipt matches the booking. For corporate accounts, monthly tax invoices with a single line per trip, ready for travel-policy reporting.
Yes — 20% deposit at booking, balance due 7 days before the booking date. For medical transfer bookings made inside 7 days, the full balance is taken at booking. Payment by Apple Pay, Google Pay, card or bank transfer.
Yes. Medical Transfer bookings hold the Mercedes E-Class or V-Class and the chauffeur for the full window. There is no driver swap mid-day. The chauffeur follows the timing the funeral director, school or family sets, and waits rather than leaving between legs.
Tell us at booking and we allocate a vehicle with a higher seat and a wider door, usually the V-Class, and brief the chauffeur to assist. We do not operate a wheelchair-accessible van, so a folding chair travelling in the boot is the practical arrangement.
Overruns are expected and absorbed within reason; the chauffeur will not be looking at a watch. Where a booking runs well past its window the extra time is billed pro-rata at the agreed rate, settled afterwards rather than on the day.
Yes. The vehicle and chauffeur are held for the whole booked window rather than dropping and leaving. The driver parks discreetly, stays contactable by phone, and brings the car to the door when the family or party is ready.
Yes. Common pattern: principal Mercedes E-Class or V-Class plus 1-2 additional vehicles (Mercedes E-Class or V-Class) for extended family. All vehicles arrive together, all chauffeurs in the same dress code, all running to the same run sheet.
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